FAQ Page

Frequently Asked Questions

Customer Service Management

What is SMR WORLD ELITE's delivery timeline?

We usually deliver within 2-3 business days in Delhi, Noida, and Gurugram. For other locations in Haryana and across India, it typically takes 4-7 business days depending on your Zip Code.

How do I choose the correct size?

We provide a detailed Size Chart on every product page for Jeans and T-shirts. We recommend measuring a similar garment you already own to ensure a perfect fit before placing an order.

Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery across most serviceable pin codes in India. You can also pay online via UPI, Credit/Debit cards for faster processing.

What is your return & refund policy?

We have a 7-day easy return policy. If the product doesn't fit or has a defect, you can request a return. Once we receive the item with original tags, we initiate the refund immediately.

Can I exchange an item for a different size?

Yes, we offer size exchanges. Simply contact our support team or visit the 'My Orders' section to request an exchange. We will pick up the old item and deliver the new size to you.

Are the products genuine?

At SMR WORLD ELITE, quality is our priority. Every product, from Jeans to Shoes, undergoes a strict quality check to ensure you receive 100% premium and genuine merchandise.
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